{"version":"1.0","provider_name":"Editura ASE","provider_url":"https:\/\/dev.editura.ase.ro\/editura-ase","author_name":"Editura ASE","author_url":"https:\/\/dev.editura.ase.ro\/editura-ase","title":"Customer relationship management - Editura ASE","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"6SMGzLEgJL\"><a href=\"https:\/\/dev.editura.ase.ro\/editura-ase\/en\/product\/customer-relationship-management\/\">Customer relationship management<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/dev.editura.ase.ro\/editura-ase\/en\/product\/customer-relationship-management\/embed\/#?secret=6SMGzLEgJL\" width=\"600\" height=\"338\" title=\"&#8222;Customer relationship management&#8221; &#8211; Editura ASE\" data-secret=\"6SMGzLEgJL\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/dev.editura.ase.ro\/editura-ase\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"The general objective of the book is to explain the economic benefits of stable customer relationships on business effectiveness and profitability. Customer relationship management is approached from a strategic perspective, although the role of IT solutions in optimizing business processes is recognized. The focus is on the strategies and tools recommended to different companies in improving customer satisfaction and retention rates.","thumbnail_url":"https:\/\/dev.editura.ase.ro\/editura-ase\/wp-content\/uploads\/2022\/08\/978-606-34-0345-3.jpg","thumbnail_width":400,"thumbnail_height":578}